How can I return an item?

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We will gladly accept returns/exchanges.

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NOTE - Returns / Exchanges will be charged a 15% Restocking Charge.

( Covid Guidelines are Followed)

We inspect all items for defects before shipping.  If you receive an item with an undetected defect, we will only exchange it for an item of the same size, style, and color.

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1. We do not issue refunds because you did not order the correct size.

The size charts on our website are for reference only. If you have ANY questions or uncertainty as to what size to order, please call us at 800- 487-5340 for a sizing consultation before ordering.

 

2. We reserve the right to deny any request for exchange or store credit for a returned item.

 

All returns or exchanges will be charged a 15% Restocking Charge and a Store Credit will be issued for the balance. There is a limit of one exchange or one store credit per order. Exchange and store credit purchases cannot be returned. All returns or exchanges must be approved, and item(s) returned within 10 days of the delivery date.

 

3. We do not issue direct refunds - if an item is returned for any reason, a store credit, less restocking fees, will be issued.  Store Credits must be used within 60 days.

 

4. Please contact RosemaryChurc Suits.com by phone (800-487-5340) within 48 hours of receipt of an item before attempting to return an item. 

 

5. If we authorize a return, Churchsuit will issue an RMA #, which must be placed on the outside of any returned item packaging.

 

Items returned without contacting us (Rosemary Church Suits) within 48 hours of receipt, without an RMA #, or returned after 15 days from the delivery date will NOT be accepted for a return.

 

6. Any items Returned/Exchanged must include the attached original tags, hangers, dust-sleeve, and packaging - and must be in new, unworn condition.

 

Items returned that smell of perfume, smoke, etc., will NOT be accepted for a return.

For hygiene reasons, all Hats cannot be returned. 

The customer is responsible for all return shipping charges for the returned item.

 

7. Click Here to Display RMA Form you need to print out: RMA-Form   

 

You MUST INCLUDE this form with any return for any reason.

Rosemarychurchsuits offers Free Ground Shipping to you, Returns must be prepaid to return.

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"CLEARANCE"  Items
On our website, we have sale items that are marked "Clearance".
These items are sold at a significant markdown from our regularly listed items, and as such these
items are sold with the understanding that All Sales are Final, and No Exchanges or Returns can be made for these items for any reason.

RESTOCKING

If you choose not to accept an order you have placed, we will restock the merchandise and charge a restocking fee of 15% of the amount of order, plus all the freight charges.

Further purchases from our store will not be permitted until the restocking fee is paid.

CANCELLATIONS

All Order Cancellations made after 24 hours from the time you placed your order are subject to a $20 Per Item Cancellation Charge - The remainder will be refunded promptly.